SAP Knowledge Base Article - Preview

1626888 - Context area is missing for an Interaction Center business role

Symptom

When logging on to a CRM Interaction Center business role, the context area is not visible on the top of the screen area.

It looks like:

context area.GIF

 


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CONTEXTAREA, Assign Function Profiles, Interaction Center WebClient , KBA , CRM-IC-FRW , Framework , Problem

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