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1628288 - Can not schedule a publication to external recipents in Business Objects Enterprise XI 3.x


Publication fails with the following error when trying to distribute the report to external email addresses:

ERROR [PublishingService:HandlerPool-22] BusinessObjects_PublicationAdminErrorLog_Instance_3978 - [Publication ID # 11111] - Distribution to destination CrystalEnterprise.Smtp (To: recipient1@email_address; Cc: recipient2@email_address). Sender: Administrator, document properties: DOCUMENT_NAMEC: 172139 (excel) : (AND). Address error. [[CrystalEnterprise.Smtp] ([1]/[1])] : [Error when sending to SMTP server addresses. Return code: [SMTP 550 – Requested action not executed: email inbox not available.]. Cause : [].] (FBE60013)
2011-09-01 14:29:03,867 INFO [pool-4-thread-130] BusinessObjects_PublicationAdminLog_Instance_172129 - [Publication #172129] – Scheduling of the publication is terminated.



  • Business Objects Enterprise XI 3.x
  • All Operating Systems



SAP BusinessObjects Business Intelligence platform 5.1.9


Publish, DLL, PublishingService, external users, external recipients, webi, deski

, KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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