Symptom
During the lifecycle of an case, customers may want to use SAProuter to allow SAP to connect to their system(s). Please be aware of following points:
- Customers should log an case under component XX-SER-NET-NEW requesting the installation of SAProuter.
- It is the responsibility of the customer to log the case.
- The original case will not suffer any processing delays while the ‘SAProuter’ case is worked to the standard Service Level Agreement.
- The SAProuter installation can take up to 5 days depending on the customer's availability.
- The original case should NEVER be forwarded to XX-SER-NET-NEW, it must always be a new case handled in parallel with the original case.
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Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1
Keywords
KBA , BI-BIP , Business intelligence platform , EPM , Enterprise Performance Management , BI-RA , Reporting, analysis, and dashboards , How To
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