Symptom
- After specifying a remote database for storing CMS repository during installation steps the following error appears: Cannot verify database login information. [INS00104]
- During install, the product core dumps on regsvr and show various errors during this time
- The core dumps are generated by a segmentation fault
- In the /tmp/timestamp/setupengine.log the following error appears:
Error: Redirected from stderr
Error: sh: line 1: 10552 Segmentation fault /opt/apps/DATA_UNITS/SBOP_INFO_PLAT_SVCS_40_LNX64/dunit/platform.services.cms.cpp.dbcheck-4.0-core-64//dbcheck -DBDriver oracledatabasesubsystem -ConnectionString "DSN=xx;UID=xx;PWD=xx" -ClusterKey "Administrator" -DBCheckLogFile "/tmp/timestamp/dbcheck_log.txt" -loggingPath "/tmp/timestamp/" -ResetDB 1 -PrintErrors -defaultlocale en
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Environment
- SAP BusinessObjects Business Intelligence 4.0 SP01, SP02.
- This also affects Information Platform Services (IPS) or MiniBOE SP4
- RedHat Enterprise Linux 5.7 (GA)
- RedHat Enterprise Linux 5.6 with Security updates (RH5.6 GA is not affected)
- RedHat Enterprise Linux 5.5 (GA)
The issue does not happen with the following glibc version
rh55:[root] > yum list installed glibc-common glibc
Loaded plugins: product-id, rhnplugin, security, subscription-manager
Updating Red Hat repositories.
Installed Packages
glibc.i686 2.5-58.el5_6.3 installed
glibc.x86_64 2.5-58.el5_6.3 installed
glibc-common.x86_64 2.5-58.el5_6.3 installed
Product
Keywords
ins00104, 4.0, install, oracle, cms, login information, [INS00104], Enterprise XI, R_DMEM_free segfault sigsegv, IPS, Information Platform Services, MiniBOE, InstallIPS dbcheck, platform.services.cms.cpp.dbcheck-4.0-core-64 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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