SAP Knowledge Base Article - Public

1635367 - BusinessObject Enterprise XI 3.1 Infoview fails to display a Crystal report which contain special characters.


  • BusinessObject Enterprise XI 3.1 Infoview fails to display Crystal report.
  • The report is designed in Crystal Reports 2008 and it contains special characters like "+" or "&" when a query is run on that data.


  • BusinessObjects Enterprise XI 3.1
  • Crystal Reports 2008 SP 1

Reproducing the Issue

  • Design a Crystal report on Universe.
  • Create a query filter, the data for the object that is used for a query filter should include rows that have a special character (+).
  • The report should contain a graph.
  • Save the report in BusinessObjects Enterprise XI 3.1.
  • View the report from Infoview using ActiveX Viewer.
  • The report displays the column headers, but no data and no graph.


  • This is a known issue with Crystal Reports 2008 SP1 FP1.8 and has been tracked.  The Track ID is ADAPT01306728.      


  • Issue has been resolved with Crystal Report 2008 FP 1.10




ADAPT01306728, ADAPT, 01306728, CR 2008, BOE XI 3.1 , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


Crystal Reports 2008 V1