SAP Knowledge Base Article - Public

1647795 - Publishing wizard hangs whilst reading file. Error: Unable to launch ReportAdd to add report to the system

Symptom

  • Publishing Wizard hangs for around five minutes whilst adding a report

 publishingwizardhang.jpg

  • Report fails to add to the system with error detail:

Failed to read data from report file D:\CRS2008V1\rpt_files\reportname.rpt. Reason: Unable to launch C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportAdd program to add report to the system.

Environment

  • BusinessObjects Enterprise XI 3.1
  • Windows

Reproducing the Issue

  • Publish a problem report with the Publishing Wizard

Cause

Invalid printer defined in crystal report document

Resolution

Remove or correct any printers defined in the Crystal Report that are not valid on the destination system using Crystal Report Designer

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

Crystal Reports Server 2008 V1