SAP Knowledge Base Article - Public

1647795 - Publishing wizard hangs whilst reading file. Error: Unable to launch ReportAdd to add report to the system


  • Publishing Wizard hangs for around five minutes whilst adding a report


  • Report fails to add to the system with error detail:

Failed to read data from report file D:\CRS2008V1\rpt_files\reportname.rpt. Reason: Unable to launch C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportAdd program to add report to the system.


  • BusinessObjects Enterprise XI 3.1
  • Windows

Reproducing the Issue

  • Publish a problem report with the Publishing Wizard


Invalid printer defined in crystal report document


Remove or correct any printers defined in the Crystal Report that are not valid on the destination system using Crystal Report Designer


KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem


Crystal Reports Server 2008 V1