Symptom
- When 22 recipients are selected in a a publication and the publication is scheduled it fails with following error:
Distribution to destination CrystalEnterprise.Smtp (To: name@company.com) failed. Recipient: a22, Document Scope: Sample : 6926 (Webi) : (AND ). address error. [[] ([22]/[22])]:
[Error sending address(es) to SMTP server. Return code: [SMTP 421 - Service not available, closing transmission channel.]. Reason:
[name@company.com].] (FBE60013) [22 recipients processed.]
- When 21 recipients are selected publication works fine.
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Environment
- SAP business objects BI Platform 4.0 all Patches
- Microsoft Exchange Server all versions
- Issue not reproduced with Lotus Domino server
Product
Keywords
Microsoft Exchange Mail Server SMTP 22 21 external recipients publication report bursting , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem
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