SAP Knowledge Base Article - Preview

1649464 - SMTP 421 - Service not available, closing transmission channel FBE60013


  • When 22 recipients are selected in a a publication and the publication is scheduled  it fails with following error:

Distribution to destination CrystalEnterprise.Smtp (To: failed. Recipient: a22, Document Scope:  Sample : 6926 (Webi) : (AND ). address error. [[] ([22]/[22])]:

[Error sending address(es) to SMTP server. Return code: [SMTP 421 - Service not available, closing transmission channel.]. Reason:

[].] (FBE60013) [22 recipients processed.]

  • When 21 recipients are selected publication works fine.



  • SAP business objects BI Platform 4.0 all Patches 
  • Microsoft Exchange Server  all versions
  • Issue not reproduced with Lotus Domino server



SAP BusinessObjects Business Intelligence platform 4.0


Microsoft Exchange Mail Server SMTP 22 21 external recipients publication report bursting , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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