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1649839 - "User account has been disabled" when logging in to XI 3.1 - Infoview through Trusted Authentication


  • Accessing InfoView through Trusted Authentication, the user is redirected to the login page logon.jsp, and the following error is displayed
The user account has been disabled (FWM 00012)
  • While checking the Tomcat logs, or running the Trusted Authentication test script of KB 1305125, another error is displayed
This plugin has been disabled (FWB 00009)
  • It is possible to log into the system with an enterprise account, ruling out the error message visible from InfoView (User disabled)



  • BusinessObjects XI 3.1 SP2
  • Trusted authentication


SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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