SAP Knowledge Base Article - Public

1652814 - Server Not Found Or Server May Be Down (FWM 01003) Null From CMC

Symptom

  • Unable to log into the Crystal Server Central Management Console.

Environment

  • SAP BusinessObjects Business Intelligence platform 4.0
  • SQL Server 2008
  • Crystal Server 2011

Cause

SQL Server user password expired.

Resolution

  1. Reset the user password from SQL Server
  2. Restarted the SIA and Tomcat


Keywords

KBA , BI-BIP-CMC , Central Management Console (CMC) , Problem

Product

SAP Crystal Server 2011