1653305 - LifeCycle Manager logon hyperlink produces HTTP 500 Error

Hyperlink used to access the LifeCycle Manager web application from SAP BI 4 does not show the expected logon page. Instead, the following HTTP 500 error is displayed:

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.RuntimeException: java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:254)
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
 com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)

root cause

java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:254)
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
 com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

...

Screenshot from Tomcat 6:

• LIFECYCLE MANAGER (LCM) 4.0
• SAP BUSINESS INTELLIGENCE (BI) PLATFORM 4.0

xi4, xir4, bi4, bir4, boe, bobj, lifecyclemanager, shortcut, stack, trace, , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem