Symptom
After enhancing your CRM WebUI patch version, one of the following symptoms occurs:
- Using origin logical link in work center "Marketing" you open the screen of the new survey. After filling the mandatory fields, the questionnaire cannot be saved
- In transaction CRM_SURVEY_SUITE you can create a Survey but you can not save it. It is not possible to open or copy an existing survey, either.
The error message is the following:
StandardSurveyWithGenerators.getPreparedSurveyXml(): Can't create processor: com.inqmy.lib.jaxp.TransformerFactoryImpl (java.lang.ClassNotFoundException:
com.inqmy.lib.jaxp.TransformerFactoryImpl) (class com.sap.cat.survey.xslt.XsltProcessor$Proecssor$processing.
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Environment
- CRM7.0 Enhancement Package 1 or above.
- Survey functionality with the Survey Suite is used
Product
SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0
Keywords
CAT Server, CRM_SURVEY_SUITE, Survey, Survey Suite , KBA , CRM-BF-SVY , Survey Suite , CRM-BTX-BF-SVY , Survey , Problem
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