SAP Knowledge Base Article - Preview

1654653 - Set Up Automatic Confirmation / Changing User Status of Messages using report: AI_SDK_SP_AUTO_CLOSE

Symptom

  • Message has been confirmed automatically from SAP side after certain time but User status is not Confirmed.
  • Customer wants to change the status of the message to confirmed or any other status.
  • Trying to change status from New to Confirmed.
  • Trying to change the status of a Confirmed incident to any other status.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

SOLMAN, AISDK_SP_MESSAGES006, status change error for transaction,AI_SDK_SP_AUTO_CLOSE2, AISDK_AUTO_CLOSE, 003, AISDK_SP_MESSAGES, Auto close, Incidents

, KBA , report , itsm , close , incidents , smin , automatically , SV-SMG-SUP , Service Desk / Incident Management , Problem

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