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1654653 - Set Up Automatic Confirmation / Changing User Status of Messages using report: AI_SDK_SP_AUTO_CLOSE


  • Message has been confirmed automatically from SAP side after certain time but User status is not Confirmed.
  • Customer wants to change the status of the message to confirmed or any other status.
  • Trying to change status from New to Confirmed.
  • Trying to change the status of a Confirmed incident to any other status.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager 7.2


SAP Solution Manager all versions


SOLMAN, AISDK_SP_MESSAGES006, status change error for transaction,AI_SDK_SP_AUTO_CLOSE2, AISDK_AUTO_CLOSE, 003, AISDK_SP_MESSAGES, Auto close, Incidents

, KBA , report , close , itsm , smin , automatically , incidents , SV-SMG-SUP , Service Desk / Incident Management , Problem

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