- Message has been confirmed automatically from SAP side after certain time but User status is not Confirmed.
- Customer wants to change the status of the message to confirmed or any other status.
- Trying to change status from New to Confirmed.
- Trying to change the status of a Confirmed incident to any other status.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Solution Manager
SOLMAN, AISDK_SP_MESSAGES006, status change error for transaction,AI_SDK_SP_AUTO_CLOSE2, AISDK_AUTO_CLOSE, 003, AISDK_SP_MESSAGES, KBA , report , close , itsm , smin , automatically , incidents , SV-SMG-SUP-ISV , Service Desk for Software Partner , SV-SMG-SUP , Service Desk / Incident Management , Problem
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