Symptom
Please contact SAP Order Management by e-mail for the following contract-related questions/issues. They do not work within the support incident application or via Expert Chat.
- Request to reactivate a deleted installation
- Request to change the company name (KBA 2098930)
- Request to change the company address (KBA 2602869)
- Request to delete a customer number
- Who to contact for all contract-related questions or issues
- Check the pending status of a new installation request (KBA 1773826)
- Installation number is missing or not visible (KBA 1850002)
- Request to assign or extend a maintenance frame for an installation (KBA 1850002)
- Issue deleting an installation number using the self-service option (KBA 1784225)
- Request to create a new installation number if the self-service form does not work (KBA 1773826)
- Missing contractual assigned product licenses
- Request for information on a contract volume status
- Adding the SU role to an end customer's installation number for SAP Partner Support (to link partner to end user installation)
- Remove the SU role on your installation number to remove the Supported By as SAP Partner
- Partner / end user customer account changes or questions
- Partner S-user authorizations for end user customer accounts
- Register a database license purchased through a 3rd party database vendor
- Fix missing databases for software downloads
- Software Downloads says NO DATA AVAILABLE
- Routed to warranty portal
- Request to update the hardware (Operating System and/or Database) registered in the installation number (KBA 2745518)
- License Keys application displays message: You do not have a maintenance contract for this installation. Details in KBA (see KBA 2436412)
- System Data application displays message: A valid maintenance agreement does not exist for this system's installation.
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Environment
- SAP ONE Support Launchpad
- SAP Support Portal
- SAP for Me
Keywords
Hardware migration , platform changes , reach contracts , fix installation , SAP Order Services , SAP Contract Department , contract changes , non-technical assistance , OS change , platform change , Maintenance Frame , expired maintenance , warranty portal , blocklist , contracting , How to contact SAP Contracts Department , service message , , KBA , warranty portal , missing contract , maintenance termination , installation blocked , create installation , new installation , reactivate installation , missing license , un-delete , account changes , contract holder , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-LIKEY , License keys for SAP systems , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-LIKEY-BOJ , Business Objects Products , XX-SER-LIKEY-SYB , Sybase Products , XX-SER-SAPSMP-SYS , System Data , XX-SER-FORME , SAP for Me , How To
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