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1660069 - How to contact SAP Order Management for contract-related questions or issues


Please contact SAP Order Management by e-mail for the following contract-related questions/issues. They do not work within the the case application or via Expert Chat.

  • Request to reactivate a deleted installation
  • Request to change the company name (KBA 2098930)
  • Request to change the company address (KBA 2602869)
  • Request to delete a customer number
  • Who to contact for all contract-related questions or issues 
  • Check the pending status of a new installation request (KBA 1773826)
  • Installation number is missing or not visible (KBA 1850002)
  • Request to assign or extend a maintenance frame for an installation (KBA 1850002)
  • Issue deleting an installation number using the self-service option (KBA 1784225)
  • Request to create a new installation number if the self-service form does not work (KBA 1773826)
  • Missing contractual assigned product licenses
  • Request for information on a contract volume status
  • Billing questions
  • Adding the SU role to an end customer's installation number for SAP Partner Support (to link partner to end user installation)
  • Remove the SU role on your installation number to remove the Supported By as SAP Partner
  • Partner / end user customer account changes or questions
  • Partner S-user authorizations for end user customer accounts
  • Register a database license purchased through a 3rd party database vendor
  • Fix missing databases for software downloads 
  • Software Downloads says NO DATA AVAILABLE
  • Routed to warranty portal
  • Request to update the hardware (Operating System and/or Database) registered in the installation number (KBA 2745518)
  • License Keys application displays message: You do not have a maintenance contract for this installation. Details in KBA (see KBA 2436412)
  • System Data application displays message: A valid maintenance agreement does not exist for this system's installation.



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