SAP Knowledge Base Article - Preview

1660069 - How to contact SAP Order Management for contract-related questions or issues

Symptom

Please contact SAP Order Management by e-mail for the following contract-related questions/issues. They do not work within the the case application or via Expert Chat.

  • Request to reactivate a deleted installation
  • Request to change the company name (KBA 2098930)
  • Request to change the company address (KBA 2602869)
  • Request to delete a customer number
  • Who to contact for all contract-related questions or issues 
  • Check the pending status of a new installation request (KBA 1773826)
  • Installation number is missing or not visible (KBA 1850002)
  • Request to assign or extend a maintenance frame for an installation (KBA 1850002)
  • Issue deleting an installation number using the self-service option (KBA 1784225)
  • Request to create a new installation number if the self-service form does not work (KBA 1773826)
  • Missing contractual assigned product licenses
  • Request for information on a contract volume status
  • Billing questions
  • Adding the SU role to an end customer's installation number for SAP Partner Support (to link partner to end user installation)
  • Remove the SU role on your installation number to remove the Supported By as SAP Partner
  • Partner / end user customer account changes or questions
  • Partner S-user authorizations for end user customer accounts
  • Register a database license purchased through a 3rd party database vendor
  • Fix missing databases for software downloads 
  • Software Downloads says NO DATA AVAILABLE
  • Routed to warranty portal
  • Request to update the hardware (Operating System and/or Database) registered in the installation number (KBA 2745518)
  • License Keys application displays message: You do not have a maintenance contract for this installation. Details in KBA (see KBA 2436412)
  • System Data application displays message: A valid maintenance agreement does not exist for this system's installation.


Read more...

Environment

  • SAP for Me
  • SAP Support Portal

Keywords

Hardware migration, platform changes, reach contracts, fix installation, SAP Order Services, SAP Contract Department, contract changes, non-technical assistance, OS change, platform change, Maintenance Frame, expired maintenance, warranty portal, blocklist,  contracting, How to contact SAP Contracts Department, service message, billing, Fragen über Rechnungen, Vertrag, Vertragsabteilung, keine Lizenz verfügbar, Vertragsstatus; , KBA , warranty portal , missing contract , maintenance termination , installation blocked , create installation , new installation , reactivate installation , missing license , un-delete , account changes , contract holder , XX-SER-FORME , SAP for Me , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-LIKEY , License keys for SAP systems , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-LIKEY-BOJ , Business Objects Products , XX-SER-LIKEY-SYB , Sybase Products , XX-SER-SAPSMP-SYS , System Data , XX-SER-SAPSMP-SUP , Support Applications , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.