1660069 - How to contact SAP Order Management for contract-related questions or issues

Please contact SAP Order Management by e-mail for the following contract-related questions/issues. They do not work within the support incident application or via Expert Chat.

• Request to reactivate a deleted installation
• Request to change the company name (KBA 2098930)
• Request to change the company address (KBA 2602869)
• Request to delete a customer number
• Who to contact for all contract-related questions or issues 
• Check the pending status of a new installation request (KBA 1773826)
• Installation number is missing or not visible (KBA 1850002)
• Request to assign or extend a maintenance frame for an installation (KBA 1850002)
• Issue deleting an installation number using the self-service option (KBA 1784225)
• Request to create a new installation number if the self-service form does not work (KBA 1773826)
• Missing contractual assigned product licenses
• Request for information on a contract volume status
• Adding the SU role to an end customer's installation number for SAP Partner Support (to link partner to end user installation)
• Remove the SU role on your installation number to remove the Supported By as SAP Partner
• Partner / end user customer account changes or questions
• Partner S-user authorizations for end user customer accounts
• Register a database license purchased through a 3rd party database vendor
• Fix missing databases for software downloads 
• Software Downloads says NO DATA AVAILABLE
• Routed to warranty portal
• Request to update the hardware (Operating System and/or Database) registered in the installation number (KBA 2745518)
• License Keys application displays message: You do not have a maintenance contract for this installation. Details in KBA (see KBA 2436412)
• System Data application displays message: A valid maintenance agreement does not exist for this system's installation.

• SAP ONE Support Launchpad
• SAP Support Portal
• SAP for Me

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