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1664444 - Cannot restart the Server Intelligence Agent in SAP Business Objects Enterprise XI 3.1 Service Pack 3


  • Cannot restart the Server Intelligence Agent (SIA).
  • Cannot restart the SIA even though all the SAP Business Objects processes have been stopped.
  • Most of the SAP Business Objects processes keep running even though the SIA was stopped.
  • In the Event viewer, the following error is observed: Faulting application name: sia.exe, version:, time stamp: 0x450009e6
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b, Exception code: 0xc0000005, Fault offset: 0x00067021
    Faulting process id: 0xfc, Faulting application start time: 0x01cb76f7fd7a419a.



  • SAP Business Objects Enterprise XI 3.1 Service Pack 3.
  • Microsoft Windows Server 2008 64 bits.


SAP BusinessObjects Enterprise XI 3.1


ntdll.dll, faulting module, XI 3.1 Service Pack 3, install, initialize, restart, SIA. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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