SAP Knowledge Base Article - Public

1664725 - SAP BW connection from Dashboard Design not working in Citrix.


  • Cannot access SAP BW from Dashboard Design in Citrix.
  • Options in SAP menu are disabled in Dashboard Design on Citrix.


  • Dashboard Design 4.0 SP2
  • Citrix XenApp Fundamentals 5.0

Reproducing the Issue

  1. Install Dashboard Design on Citrix.
  2. Implement crossdomain.xml file in the root of SAP Web Application Server.
  3. In SAP GUI installer select Business Explorer > Business Explorer (SAP Netweaver 7.x)
  4. Launch Dashboard Design on Citrix.
  5. Go to SAP menu to connect to SAP BW.
  6. SAP menu options are disabled.


The issue has been identified as a defect and is currently escalated to Product Group under ADAPT01602181.


This issue has been targeted to be fixed in Service Pack 04 for Dashboard Design 4.0.

See Also




Dashboard Design,SAP BW,Citrix , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Bug Filed


SAP BusinessObjects Dashboards 4.0