SAP Knowledge Base Article - Preview

1667423 - Compliant User Provisioning 5.3 - Stage Email Notifications are not being sent to Users or Requestors

Symptom

The Email Notifications for Users and Requestors are not being sent after stage approval for CUP Requests. However, the email notifications for manager are being sent.

The following error is displayed in the logsAE/logger.log:

ERROR com.virsa.ae.workflow.bo.WorkFlowBOMailHelper : sendStageLevelEmail() : <User_Id> : cannot get User Info

 


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Environment

GRC Access Control 5.3, Compliant User Provisioning 5.3

 

Product

SAP GRC Access Control 5.3

Keywords

KBA , GRC-SAC-ARQ , Access Request , Problem

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