Symptom
The Email Notifications for Users and Requestors are not being sent after stage approval for CUP Requests. However, the email notifications for manager are being sent.
The following error is displayed in the logsAE/logger.log:
ERROR com.virsa.ae.workflow.bo.WorkFlowBOMailHelper : sendStageLevelEmail() : <User_Id> : cannot get User Info
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Environment
GRC Access Control 5.3, Compliant User Provisioning 5.3
Product
SAP GRC Access Control 5.3
Keywords
KBA , GRC-SAC-ARQ , Access Request , Problem
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