SAP Knowledge Base Article - Preview

1668209 - Error: "Access Manager WebSEAL could not complete your request due to an unexpected error."


  • A user sets "伝票ユニバース" as default universe in InfoView user preferences
  • When the user tries to logon, TAM returns "Not Found" error and the user is no longer able to logon again
  • Rest of users are still able to logon
  • Removing default universe solves the issue
  • Using efashion universe as default universe doesn't have the issue
  • Error:

Server Error

Access Manager WebSEAL could not complete your request due to an unexpected error.

Diagnostic Information

Method: GET

URL: /tamsso/InfoViewApp/listing/

Error Code: 0x38cf04d4

Error Text: DPWWA1236E Could not read the response headers sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.

Provide your System Administrator with the above information to assist in troubleshooting the problem.



  • BusinessObjects Enterprise XI3.1 Service Pack 4
  • BusinessObjects Enterprise XI3.1 Fix Pack 3.6 or earlier
  • IBM Tivoli Access Manager 6.1 (TAM)


SAP BusinessObjects Enterprise XI 3.1


cookie, set-cookie, cookie-octet, RFC, 2616, 6265, SSO, single sign on, trusted, authentication, Japanese, Kanji, uri, url, utf-8 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.