1668209 - Error: "Access Manager WebSEAL could not complete your request due to an unexpected error."

• A user sets "伝票ユニバース" as default universe in InfoView user preferences
• When the user tries to logon, TAM returns "Not Found" error and the user is no longer able to logon again
• Rest of users are still able to logon
• Removing default universe solves the issue
• Using efashion universe as default universe doesn't have the issue
• Error:

Server Error

Access Manager WebSEAL could not complete your request due to an unexpected error.

Diagnostic Information

Method: GET

URL: /tamsso/InfoViewApp/listing/main.do?appKind=InfoView?service=%2FInfoViewApp%2Fcommon%2FappService.do?loc=en

Error Code: 0x38cf04d4

Error Text: DPWWA1236E Could not read the response headers sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.

Solution
Provide your System Administrator with the above information to assist in troubleshooting the problem.

• BusinessObjects Enterprise XI3.1 Service Pack 4
• BusinessObjects Enterprise XI3.1 Fix Pack 3.6 or earlier
• IBM Tivoli Access Manager 6.1 (TAM)

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