1670893 - Error: 'Unknown Database Connector Error. Access violation - no RTTI data!' when attempting to edit a report in Crystal Reports

• Error: Unknown Database Connector Error. Access violation - no RTTI data!
• Attempting to edit a Universe query generate an error.
• In Crystal Reports, when attempting to edit the query of a report based off a Universe after it has been open for more than 20 minutes, it displays the error:
   
  "Unknown Database Connector Error"
  "Details: Access violation - no RTTI data!"
   
   

• SAP Crystal Reports 2011
• SAP Crystal Reports 2013
• SAP Crystal Reports 2016

1. In Crystal Reports, create or open a report based off a Universe.
2. Leave the report open for about 20 minutes.
3. When attempting to edit the query of the report, it generates the following error:

Unknown Database Connector Error

Details: Access violation – no RTTI data!

• The cause of the issue was with the Webi service, which Crystal Reports uses to connect to a Universe.
• This issue has been tracked under SAP Note 2213862

• The issue is resolved in the following product updates of Crystal Reports and the SAP BusinessObjects Business Intelligence Platform:
     
• Crystal Reports 2013 and SAP BI 4.1:
• Support Pack 06 - Patch 10
• Support Pack 07 - Patch 6
• Support Pack 08 - Patch 1
• Support Pack 09
        
• Crystal Reports 2016 and SAP BI 4.2:
• Support Pack 02 - Patch 3
• Support Pack 03
      
• If you cannot apply the product update for some time, then a workaround to be able to edit your query, will be to close and reopen Crystal Reports:
         
  1. Save your report locally, if necessary.
  2. Close Crystal Reports
  3. Reopen Crystal Reports
  4. Open your report based off a Universe.

You will now be able to edit your Universe query

CR, Crystal Reports, Semantic Layer Universe, Edit Query , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016