1672842 - Error Message:technical error in payment authorization, report an case;

When Executing Payment you get the error message technical error in payment authorization, report an case; Authorization failed; Save failed; refresh list to perform further actions

Business ByDesign

1. Go to Receivables work center.
2. Go to Automatic Payments view.
3. Select the credit card payment which is in status In Preparation and Perform the action Execute Payment.
4. You get the error message technical error in payment authorization, report an case; Authorization failed; Save failed; refresh list to perform further actions.
   

This is the problem with the M-User Certificate validation on the Service provider side.

Contact the Payment Service Provider informing the details of the M-User Certification and the Payment Reference ID

I. Download the M-User Certificate

1. Go to Application and User Management work center.
2. Go to Input and Output Management view.
3. Go to Communication Arrangements sub view.
4. Select the Service Provider and click on the Service provider Hyperlink.
5. Perform the action Download Certificate to download the certificate to your local system.
6. Save the file with extension <.cer>.

II. Get the Provider Reference

1. Go to the Receivables work center.
2. Go to Automatic Payments view.
3. Select the Payment which is in status In preparation.
4. View the Payment and navigate to the Document Flow.
5. Get the customer invoice from the document flow.
6. Go to Customer Invoicing work center.
7. Go to Invoice Documents view.
8. Select the Invoice and perform the action Edit.
9. In General Tab under Payment click on the hyperlink  Authorized for Authorization Status.
10. From the pop up screen get the Provider Reference ID from the field Provider Reference.

KBA , credit card , authorization failed , execute payment , AP-PRO , Project Processing , How To