SAP Knowledge Base Article - Public

1672842 - Error Message: Technical Error in Payment Authorization, Report an Case

Symptom

You execute a payment and you receive below error messages:

Technical error in payment authorization; report a case.

Authorization failed.

Save failed; refresh list to perform further actions.


Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Automatic Payments view.
  3. Select the credit card payment which is in status In Preparation.
  4. Perform the action Execute Payment.

You get the error message: 

Technical error in payment authorization; report a case.

Authorization failed.

Save failed; refresh list to perform further actions.

Cause

This is the problem with the M-User certificate validation on the service provider side.

Resolution

Contact the Payment Service Provider informing the details of the M-User Certification and the Payment Reference ID

I. Download the M-User Certificate

  1. Go to the Application and User Management work center.
  2. Go to the Input and Output Management view.
  3. Go to the Communication Arrangements subview.
  4. Select the Communication Scenario (for example: Computop).
  5. Click the Communication Scenario Hyperlink.
  6. Perform the action Download Certificate to download the certificate to your local system.
  7. Save the file with extension <.cer>.

II. Get the Provider Reference

  1. Go to the Receivables work center.
  2. Go to the Automatic Payments view.
  3. Select the Payment which is in status In preparation.
  4. View the Payment and navigate to the Document Flow.
  5. Get the customer invoice from the document flow.
  6. Go to the Customer Invoicing work center.
  7. Go to the Invoice Documents view.
  8. Select the Invoice and perform the action Edit.
  9. In General tab under Payment click the hyperlink Authorized for Authorization Status.
  10. From the opened screen, get the Provider Reference ID from the field Provider Reference.

Keywords

Credit card, Payment, Computop, Customer Account, Authorization, Report a case. , KBA , credit card , authorization failed , execute payment , AP-PRO , Project Processing , How To

Product

SAP Business ByDesign all versions