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1675441 - SBOP BI 4.0: Error: "Account Information Not Recognized: (FWM 00006)" after authentication against Windows AD with Kerberos using Vintela SSO was implemented


Logon to Central Management Console (CMC) or BI Launch Pad using Windows AD with Kerberos and Vintela SSO, failed with the following error:

Account Information Not Recognized: Active Directory Authentication
failed to log you on. Please contact your system administrator to make
sure you are a member of a valid mapped group and try again. If you are
not a member of the default domain, enter your user name as
UserName@DNS_DomainName, and then try again. (FWM 00006)



  • SAP BusinessObjects BI Platform 4.0 SP02
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Active Directory
  • Vintela Authentication Services


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence, Edge edition 4.0, standard package


Vintela, user, Kerberos, login, logon, failed, authentication, cannot, can't, implementation, Active Directory, AD, bscLogin.conf, krb5.ini, SSO, unable, BI 4.0, CMC, BILP , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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