SAP Knowledge Base Article - Preview

1675644 - Scheduled reports to email destination fails after upgrade from 3.1 to 4.0

Symptom

Reports scheduled to email destination fails with the error "Server error.[CrystalEnerprise.Smtp]:[Error initializing SMTP server. Return code: SMTP 421 –Service not available, closing transmission channel].Reason:[xx.xx.xx.xx:xx]"


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Environment

  • SAP BusinessObjects Enterprise 4.0
  • Windows Server 2008 R2

 

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

SMTP 421, Closing transmission channel,server error,4.0, schedule report , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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