SAP Knowledge Base Article - Public

1679453 - Cannot change Field Extensions in Adaption Mode in a Partner Development Tenant

Symptom

You cannot change Field Extensions in the Adaption Mode in a partner development tenant.

The following error message is displayed:

Operation not possible; user setting could not be determined.

Reproducing the Issue

This issue can be reproduced in any work center and any view. We will use the Marketing work center as an example.

  1. Go to the Marketing work center and select the Leads view.
  2. Open any lead and navigate to the General tab.
  3. Select Adapt -> Enter Adaptation Mode in the menu bar.
  4. Select Adapt -> Edit Screen in the menu bar.
  5. Select Extension Fields

The following error occurs: Operation not possible; user settings could not be determined.

Cause

The system you are using is a partner development tenant. There are 2 possible reasons for this error message.

A. You are trying to adapt a partner field.

The mentioned user is not registered as a key user for the respective Add On Solution which is developed in this tenant.

B. You are trying to adapt a standard delivered field using the field extensions within the standard SAP Business ByDesign solution.

This is the correct and intended system behaviour. It is not possible to add customer fields (use the field extensions of the standard SAP Business ByDesign System) in partner development tenants.

Resolution

A. You are trying to adapt a Partner field.

The mentioned user is not registered as a key user for the respective Add On Solution which is developed in this tenant.

Please register the user via the ByDesign Studio and you can make this partner field visible in the adaption mode.

B. You are trying to adapt a standard delivered field using the field extensions within the standard SAP Business ByDesign solution.

It is not possible to add customer fields (use the field extensions of the standard SAP Business ByDesign System) in partner development tenants. You can only adapt the fields relevant to your solution.

 

Keywords

KBA , user settings could not be determined , operation not possible , SRD-CRM-OPP , Opportunities , How To

Product

SAP Business ByDesign all versions