SAP Knowledge Base Article - Preview

1679730 - Error "xxx cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator"

Symptom

When running a Webi Document, a "Ping" pop-up message appears with the following :

  • Error: "Infoview cannot connect to server. Close the report panel and try connect again or see you Business Objects administrator"
  • Error: "BI LaunchPad cannot connect to server. Close the report panel and try connect again or see you Business Objects administrator"


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Environment

  • SAP Business Objects 3.1 SP3 and Up
  • SAP BusinessObjects Business Intelligence platform 4.x
  • Internet Explorer 11
  • Web Intelligence

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

BI Launch Pad, infoview, info view, opendoc, BI LaunchPad cannot connect to server. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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