SAP Knowledge Base Article - Preview

1680005 - Error: ”Account Information not recognized: Failed to get the user credentials after manual ticket validation on system XXXX” when performing SSO to Enterprise Portal in BI 4.0.

Symptom

Error: ”Account Information not recognized: Failed to get the user credentials after manual ticket validation on system XXXX” when performing SSO to Enterprise Portal.


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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.0
  • SAP Netweaver 7.x
    •

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

 Authorization, ticket, validation, Portal, Integration. , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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