SAP Knowledge Base Article - Preview

1683657 - Error: "The user account has been disabled. (FWB 00012)" appears when 'Administrator' account logon to CMC or BI Launchpad

Symptom

  • Error: Administrator account is disabled
  • Error: Account Information Not Recognized: The user account has been disabled. (FWB 00012)
  • How to Enable the administrator account

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x / BI 2025

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

Administrator, disable, change password,disabled, how to enable, user, account, FWB 00012, How to , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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