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1686448 - Error: 'Product keycode is not valid. INS00140' when attempting to install Crystal Reports

Symptom

  • Invalid keycode.
  • Error: 'The Product keycode is not valid. INS00140'
  • When attempting to install Crystal Reports or Crystal Reports for Enterprise, it fails with an invalid keycode error.
  • How to troubleshoot an invalid keycode error? 


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025    

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

Invalid key, CR, CR Designer, Xcelsius 4.0, Crystal Reports Server, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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