Symptom
- The following error is given when an attempt is made to view a Web Intelligence report based on Teradata 13.10 ODBC connection:
The cause was : com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS hostname.domain.com:6400 and cluster @host01.domain.com:6400 with kind webiserver and service null. All such servers could be down or disabled by the administrator. (FWM 01014)
at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:144)
at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:101)
at com.businessobjects.sdk.core.server.internal.AbstractServer.processIt(AbstractServer.java:183)
at com.businessobjects.sdk.core.server.internal.AbstractServer.process(AbstractServer.java:133)
at com.businessobjects.services.coresdk.wsgateway.GatewayPortImpl.processRequest(GatewayPortImpl.java:119)
at sun.reflect.GeneratedMethodAccessor237.invoke(Unknown Source)
- A core dump is generated with the following stack:
libc.so.1`strlen+0x18(7fffffff602dd4c8, 62568ec3, 7fffffff602dd4c7, 0, 1, 1)
libcs_core.so`__1cGCSCoreIRDBMSJobSFillDescriptionSet6MrnQConnectionServerODescriptionSet__v_+0x17c(30, 101703fe8, 3, 400, 101b22a80, 10152b5e0)
libcs_core.so`__1cGCSCoreHOpenJobIDescribe6MrknNbo_utf8string_rnQConnectionServerODescriptionSet__n0DGStatus__+0x578(101b1afe8, 7fffffff602dd980, 101703fe8,
0, 7fffffff602dd6d0, 10152b5e0)
libics_lib.so`__1cUcsRepositoryJobLocalIDescribe6MrknNbo_utf8string_rnQConnectionServerODescriptionSet__n0CGStatus__+0x24(1015b4c30, 7fffffff602dd980,
7fffffff62786530, 7fffffff6291e370, fffffffffffffff0, 7fffffff6291e4a8)
libc3_cs.so`__1cStbCnxSrvrRecordSetMdoCSDescribe6FrnHibo_ptr4nQConnectionServerMJobResultSet___rnDstdIauto_ptr4n0BJResultSet___pkHpn0ASParameterSetHolder_pn0
EGvector4nKucs2string_n0EJallocator4n0I_____pipbpn0I_rn0EIauto_ptr4nMCubeFormater____n0BGStatus__+0x7b8(101794a50, 101794a58, 101744b98, 101794b70, 1015b4c30
, 101794b20)
- A truss ends with the following:
14610/97282: | f f a 4 5 a 0 0 - 9 b 8 9 - 0 0 a 1 - 9 b a 4 - 5 d 3 f e f 9
14610/97282: 0 8 f 1 1 | 2 0 1 2 0 2 1 7 0 9 : 4 9 : 1 5 : 0 2 2 | - 0
14610/97282: 5 0 0 | < < | | | w e b i s e r v e r _ s a p . W e b I n t
14610/97282: e l l i g e n c e P r o c e s s i n g S e r v e r | 1 4 6 1 0 |
14610/97282: 9 7 2 8 2 | | | 9 7 | 7 7 | 1 | 1 6 | B I l a u n c h p a d .
14610/97282: W e b A p p | s e r v 0 1 . z z z . c o m : 8 4 9 6 : 4 1 . 5 3
14610/97282: 4 9 : 1 | B I l a u n c h p a d . W e b A p p | d c o s 0 1 . a
14610/97282: r c . c o m : 8 4 9 6 : 4 1 . 5 3 4 9 : 1 | w e b i s e r v e r
14610/97282: _ s a p . W e b I n t e l l i g e n c e P r o c e s s i n g S e
14610/97282: r v e r . p r o c e s s D P C o m m a n d s E x | l o c a l h o
14610/97282: s t : 1 4 6 1 0 : 9 7 2 8 2 . 5 2 2 8 6 : 1 | C r T u s w Z O K
14610/97282: E o X m U c z B g L l Y O 4 4 0 b e | | | | | | | | | | |1B | O
14610/97282: D B C1B | T e r a d a t a 1 31B | J o b I d : 4 3 1 9 5 9 4 2
14610/97282: 7 21B | E X I T S Q L C o l A t t r i b u t e w i t h r e
14610/97282: t u r n c o d e 0 ( S Q L _ S U C C E S S )\n\t\t S Q L H
14610/97282: S T M T\t 0 x 1 0 1 b 4 c c 9 0\n\t\t S Q L U S M A L L I N T\t
14610/97282: 1\n\t\t S Q L U S M A L L I N T\t 1 3 0 1\n\t\t S Q L P O I N T
14610/97282: E R\t 0 x 0 0 0 0 0 0 0 0\n\t\t S Q L S M A L L I N T\t 0\n\t\t
14610/97282: S Q L S M A L L I N T *\t 0 x 0 0 0 0 0 0 0 0\n\t\t S Q L L E
14610/97282: N *\t 0 x 7 f f f f f f f 6 0 2 d d 3 c c ( 0 )1E\n
14610/97282: lseek(5, 0, SEEK_CUR) = 4547303
14610/97282: lseek(5, 0, SEEK_CUR) = 4547303
14610/97282: Incurred fault #6, FLTBOUNDS %pc = 0x7FFFFFFF7873BB18
14610/97282: siginfo: SIGSEGV SEGV_MAPERR addr=0x62568EC3
14610/97282: Received signal #11, SIGSEGV [default]
14610/97282: siginfo: SIGSEGV SEGV_MAPERR addr=0x62568EC3
Read more...
Environment
- SAP Business Objects Businees Intelligence 4.0 Support Pack 02
- Solaris 10
- Teradata 13.10 client and server
- ODBC
Product
SAP BusinessObjects Business Intelligence platform 4.0
Keywords
crash dump 13 webintelligence webi SP02 SP BI , KBA , BI-RA-WBI , Web Intelligence , Problem
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