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SAP Knowledge Base Article - PreviewSymptom
When logging in to infoview with SAP authentication. And when you also specify the SAP system and SAP client in the user name field e.g.(A4Q~100/138648) then you get the following error message
Account information not recognized: Unknown entitlement system: AAAAAAAA. Logon cannot proceed.
Note
AAAAAAAA is the password enter and displayed in plain text
This is particularly a problem because user who are used to accessing Webintelligence Rich Client with SAP authentication are used to entering the username as
SAP System ~ the SAP client/username e. g A4Q~100/138648
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Environment
SAP Business Objects Enterprise XI 3.1 and up
Product
Keywords
KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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