Symptom
- Error when refreshing a report.
- Unable to refresh the report after upgrading to a new server.
- In SAP BI LaunchPad, and in the Central Management Console, when refreshing a report based on Sybase, it fails.
- When refreshing a report based on a Sybase data source in Crystal Reports, it fails with the error:
"Failed to load database information.
Details: The database connector 'crdb_p2ssyb10.dll' could not be loaded.
The correct version of the database client for this database type might not be installed."
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Environment
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
- SAP Crystal Reports 2025
- SAP Crystal Server 2016
- SAP Crystal Server 2020
- SAP Crystal Server 2025
- SAP BusinessObjects Business Intelligence Platform 4.2
- SAP BusinessObjects Business Intelligence Platform 4.3
- SAP BusinessObjects Business Intelligence Platform 2025
Product
SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025
Keywords
"The database connector 'crdb_p2ssyb10.dll could not be loaded", Crystal Reports , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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