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1694740 - Error: 'The database connector crdb_p2ssyb10.dll could not be loaded' when refreshing a report based on Sybase in Crystal Reports

Symptom

  • Error when refreshing a report.
  • Unable to refresh the report after upgrading to a new server.
  • In SAP BI LaunchPad, and in the Central Management Console, when refreshing a report based on Sybase, it fails.
  • When refreshing a report based on a Sybase data source in Crystal Reports, it fails with the error:
      
       "Failed to load database information.
        Details: The database connector 'crdb_p2ssyb10.dll' could not be loaded.
        The correct version of the database client for this database type might not be installed."


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025
      
  • SAP Crystal Server 2016
  • SAP Crystal Server 2020
  • SAP Crystal Server 2025
      
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3
  • SAP BusinessObjects Business Intelligence Platform 2025

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

"The database connector 'crdb_p2ssyb10.dll could not be loaded", Crystal Reports , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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