SAP Knowledge Base Article - Preview

1698951 - Error: KRBError Pre-authentication information was invalid, received from the stdout.log


When trying to manually login to InfoView using a Windows AD account, the following error is displayed:

Account Information Not Recognized: Active Directory Authentication
failed to log you on. Please contact your system administrator to make
sure you are a member of a valid mapped group and try again. If you are
not a member of the default domain, enter your user name as
UserName@DNS_DomainName, and then try again. (FWM 00006)

In the Tomcat stdout.log there is the following error message:
error code is 24
error Message is Pre-authentication information was invalid

Login with an AD account using a client tool (Designer, Webi Rich Client, etc) is working



  • SAP BusinessObjects XI 3.X
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Active Directory
  • Manual AD authentication


SAP BusinessObjects Enterprise XI 3.1


KRBError Pre-authentication FWM 00006 FWM00006 manual authentication AD Active Directory service principal name spn , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.