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1701318 - Upgrade Management Tool timeout while migrating Crystal Reports


  • Upgrade Management Tool (UMT) is very slow while migrating Crystal Reports.
  • Upgrade management tool  logs include following errors:
    • Refreshing Crystal Report object "XXX.rpt" failed. The server with kind rptappserver returned an error result. Failed to refresh the report object properties. Failed to read data from report file c:\TEMP\tmpreport\~cic406e122c2e23224.rpt.Reason: Unable to launch <Install directory>\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ReportAdd program to add report to the system.
    • A timeout occurred. Failed to update the objects within 600 seconds.



SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence, Edge edition, standard package 3.0


UMT, timeout, report object properties, Refreshing Crystal Report object, 600 seconds , KBA , BI-BIP-UMT , Upgrade management tool , Problem

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