1706725 - Error: 'Failed to open the connection', when refreshing a report based of a Universe in Crystal Reports

• Error: 'Failed to open the connection.'
• Refreshing a report generate the error.
• When attempting to refresh a report based of a Universe in Crystal Reports, it fails with the following error:
  •  
  • "Failed to open the connection.
  •  Details: Update of the SQL command from the Universe failed.
  •  This report cannot be refreshed unless the SQL command is updated from the Universe."
  •  
• The same report used to refresh successfully before the Universe was modified.

• SAP Crystal Reports 2016
• SAP Crystal Reports 2020
• SAP Crystal Reports 2025

CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem