Symptom
Open a Dashboards document which contains Live Office connection in BI launch pad, after 20 minutes get the error message.
- Failed to get the document information. (LO 26315)
From tomcat logs, the following error can be checked:
com.businessobjects.liveoffice.modules.webi.DocumentInformationException : Failed to get the document information. (LO 26315)
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Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.0
- SAP BusinessObjects Dashboards 4.0
- SAP BusinessObjects Live Office (LO) 4.0
- Web Intelligence (WebI)
Product
SAP BusinessObjects Business Intelligence platform 4.0
Keywords
LO 26315, xc, xlf, swf, xls, xlsx, cx, flash, dashboard , KBA , BI-BIP-LO , Live Office , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Bug Filed
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