1710523 - Error while parsing input XML document when viewing a Dashboard in SP5

After upgrading to SAP BusinessObjects XI 3.1 to Service Pack 5, the following error appears when trying to access a corporate dashboard.

Dashboard Builder has encountered a problem and cannot complete the requested action. 
Description:
: XML-22004: (Fatal Error) Error while parsing input XML document
(Expected ' or ".).
Stack Trace: com.bo.aa.layout.DashboardManager.getDashboardMenuXML
(DashboardManager.java:684) _jsp._dmNavigation._jspService
(_dmNavigation.java:604) com.orionserver.http.OrionHttpJspPage.service
(OrionHttpJspPage.java:59) oracle.jsp.runtimev2.JspPageTable.service
(JspPageTable.java:453) oracle.jsp.runtimev2.JspServlet.internalService
(JspServlet.java:591) oracle.jsp.runtimev2.JspServlet.service
(JspServlet.java:515) javax.servlet.http.HttpServlet.service
(HttpServlet.java:856)
com.evermind.server.http.ServletRequestDispatcher.invoke
(Servlet RequestDispatcher.java:711)
com.evermind.server.http.ServletRequestDispatcher.forwardInternal
(ServletRequestDispatcher.java:368 )
com.evermind.server.http.HttpRequestHandler.doProcessRequest
(HttpRequestHandler.java:866)
com.evermind.server.http.HttpReque stHandler.process

• SAP BusinessObjects XI 3.1 SP5
• RedHat Linux EL 5
• Oracle Application Server 10.1.3.1

oracle application server oas xml Error while parsing input XML document com.bo.aa.layout.DashboardManager.getDashboardMenuXML , KBA , BI-BIP-PM , Obsolete - Performance Manager, metrics , Problem