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1710775 - "Please verify your CMS port and database settings are correct" error on BI 4.0 in CMS traces

Symptom

  • Cannot log on to CMC
  • Following logs are found in the CMS traces:

The corresponding log file indicates an error related to CMS:
|2CC99F997A084F2B960705889F98D108e|2012 04 20 14:04:29.321|+0200|Error|
|>>| | |SIA_NAME|13212| 25|SIA_NAME.CentralManagementServer
(Process Agent)|
||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence
Agent: server SIA_NAME.CentralManagementServer stopped unexpectedly.
|2CC99F997A084F2B960705889F98D108f|2012 04 20
14:04:29.386|+0200|Information| |==| | |SIA_NAME|13212|
26|SIA_NAME.CentralManagementServer (Native Process Agent)|
||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence
Agent: server SIA_NAME.CentralManagementServer has been started.
|2CC99F997A084F2B960705889F98D10810|2012 04 20
14:04:30.006|+0200|Information| |==| | |SIA_NAME|13212|
26|SIA_NAME.CentralManagementServer (Native Process Agent)|
||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence
Agent: server SIA_NAME.CentralManagementServer stopped with exit code
=
0 (0x0).
|2CC99F997A084F2B960705889F98D10811|2012 04 20
14:04:30.006|+0200|Error||>>| | |SIA_NAME|13212|
25|SIA_NAME.CentralManagementServer
(Process Agent)|
||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence
Agent: server SIA_NAME.CentralManagementServer is considered failed
because it has stopped 5 time(s) within 60 minute(s). Please restart this
server.
|2CC99F997A084F2B960705889F98D10812|2012 04 20
14:04:30.007|+0200|Error||>>| | |SIA_NAME|13212|
25|SIA_NAME.CentralManagementServer
(Process Agent)|
||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence
Agent: CMS SIA_NAME.CentralManagementServer has failed and the Server
Intelligence Agent has not been able to connect to the cluster. Please
verify your CMS port and database settings are correct.


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Environment

  • SAP BusinessObjects Business Intelligence 4.0
  • Unix OS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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