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1712888 - How to set Delegated Administrator rights for Promotion Management?

Symptom

  • What rights are needed for Delegated Administration for Promotion Management?
  • What rights are to be given to Delegated Administrators for Promotion Management
  • Selecting "Import a file" and adding an lcmbiar file, the following error is displayed
Sorry, Promotion management application is unable to process your request.
The error from the server is: Unable to retrieve Job from the selected file. Please check the file.(PRS 00009)com.businessobjects.lcm.utilities.LCMException: com.crystaldecisions.sdk.exception.SDKServerException: The authentication credentials do not permit the operation. (FWB 00061) cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:The authentication credentials do not permit the operation. (FWB 00061) The server supplied the following details: OCA_Abuse exception 6408
 at [.\authrequest.cpp : 412] 65317 {} ...The right has been denied!
 at com.businessobjects.lcm.utilities.LCMUtilities.getListEntriesFromFile(LCMUtilities.java:1245)
 at com.businessobjects.lcm.job.Job.loadDependencies(Job.java:570)
 at com.businessobjects.lcm.job.Job.loadJobFiles(Job.java:559)
 at com.businessobjects.lcm.job.JobManager.setJobAttributes(JobManager.java:312)
 at com.businessobjects.lcm.job.JobManager.getJobFromFile(JobManager.java:243)
 at com.businessobjects.lcm.job.JobManager.getJobFromFile(JobManager.java:209)
 at com.businessobjects.lcm.core.LCMEngine.getJobFromFile(LCMEngine.java:2027)
 at com.businessobjects.lcm.actionHelper.JobActionHelper.getJobFromFile(JobActionHelper.java:3902)
 at com.businessobjects.lcm.actionHelper.JobActionHelper.performAction(JobActionHelper.java:244)
 at com.businessobjects.lcm.actions.JobActions.execute(JobActions.java:59)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
 at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
 at com.businessobjects.webutil.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:32)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.swd.shared.tracelog.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.swd.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
 at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
 at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:166)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
 at java.lang.Thread.run(Thread.java:662) Caused by: com.crystaldecisions.sdk.exception.SDKServerException: The authentication credentials do not permit the operation. (FWB 00061) cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:The authentication credentials do not permit the operation. (FWB 00061) The server supplied the following details: OCA_Abuse exception 6408
 at [.\authrequest.cpp : 412] 65317 {} ...The right has been denied!
 at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:99)
 at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:122)
 at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepositoryObject.download(FileRepositoryObject.java:252)
 at com.crystaldecisions.sdk.occa.infostore.internal.RemoteFile.download_aroundBody4(RemoteFile.java:143)
 at com.crystaldecisions.sdk.occa.infostore.internal.RemoteFile.download_aroundBody5$advice(RemoteFile.java:512)
 at com.crystaldecisions.sdk.occa.infostore.internal.RemoteFile.download(RemoteFile.java:1)
 at com.businessobjects.lcm.utilities.LCMUtilities.getListEntriesFromFile(LCMUtilities.java:1224) ... 51 more Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
 at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
 at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAfs._FileStoreEx3Stub.getEx3(_FileStoreEx3Stub.java:151)
 at sun.reflect.GeneratedMethodAccessor244.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:356)
 at com.crystaldecisions.sdk.occa.filerepository.internal._FileStoreEx3Proxy.getEx3(_FileStoreEx3Proxy.java:506)
 at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepositoryObject.getReader(FileRepositoryObject.java:487)
 at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepositoryObject.download(FileRepositoryObject.java:244) ... 55 more com.businessobjects.lcm.utilities.LCMException: com.crystaldecisions.sdk.exception.SDKServerException: The authentication credentials do not permit the operation. (FWB 00061) cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:The authentication credentials do not permit the operation. (FWB 00061) The server supplied the following details: OCA_Abuse exception 6408
 at [.\authrequest.cpp : 412] 65317 {} ...The right has been denied!
  • While importing the BIAR file (if authentication does not fail), an error [{"AjaxRequestThrowsError":"True"}]  is displayed in the background and the import never terminates (the waiting icon keeps spinning)
  • When promoting the objects while clicking on promote button, The following error is returned:

    404 Missing Page

    The page you requested is not available on this web server for one of the following reasons:
    The address you typed may be inaccurate. For example, a character was missing. To correct this issue, double-check the address and make sure that it is spelled correctly.
    If you clicked on a link or button, the web application that generates this link may be experiencing a temporary problem. Close and restart your browser and try the link again at a later time.
    After verifying that the error is not the result of a bad address or web application problem, perhaps the page you tried to access may no long exist or can not be generated. Report this problem to the webmaster or the administrator.
    If you are the webmaster or the administrator of this web server, refer to the SAP Business Intelligence Suite Error Messages Explained Guide for more suggestions.
    If the problem still persists, please:
    Search the SAP BusinessObjects Knowledge Base Articles for similar cases.
    Contact with SAP BusinessObjects Customer Support.

  • CMC Webapp traces contains below errors:
    com.businessobjects.semanticlayer.qt.internal.QTExceptionFactory.createFromErrorId(QTExceptionFactory.java:40)
    You do not have the right to access data for this universe. Contact your administrator to request the appropriate rights. (IES 00504)
    com.businessobjects.dsl.services.query.QueryServiceException: You do not have the right to access data for this universe. Contact your administrator to request the appropriate rights. (IES 00504)


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Environment

SAP BusinessObjects Business Intelligence 4.x (BI 4.1/4.2/4.3)
All Support platforms (Operating systems & Application servers).

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

PRS 00009, administrator, required, rights, access level , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , How To

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