SAP Knowledge Base Article - Public

1713200 - Reports not working after SP5 installation "Object doesn’t support this property or method. http://xxxx:8080/InfoViewApp/js/utils.js"



  • View the report or navigating in Info view got an error

            "Object doesn’t support this property or method.http://xxxx:8080/InfoViewApp/js/utils.js"


  • Business Objects XI 3.1 Service Pack5
  • Windows server 2008
  • Tomcat 5.5

Reproducing the Issue

      Install Business objects service pack  5  on top of XI 3.1 Service Pack 3



Installation of Service pack 5 war files are not deployed properly on tomcat.



      1. Stop the tomcat

      2. Rename the webapps folder ( INST_DIR\business objects\tomcat55)

      3. Copy the webapps from <ins talation directory>:\Program files\Business Objects\Business objects enterprise 12.0\war files

      4. Paste in tomcat55 folder (INST_DIR\business objects\tomcat55)

      5. Rename the local host (i.e. INST_DIR\business objects\tomcat55\work\local host)

      6.Start the tomcat


      War files,tomcat,upgrade SP5 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem


      SAP Crystal Reports 8.0