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1713593 - HTTP 404 error on all .PDF report Instances after upgrade from XI3.1 SP3 to SP5 Websphere 7


  • Recently upgraded from XI3.1 SP3 to SP5 on their AIX6 deplyment using Websphere 7
  • Getting ERROR: HTTP 404 page not found errors on all .pdf Instances (both Crystal Reports & WebIntelligence)
  • Other format Reports Instances like native formats, .doc and .xls work fine. Issue is only with .pdf instances.
  • Using Fiddler traces, the issue can be narrowed down to PlatformServices.ear file
    /PlatformServices/content/filename/<name of report>.pdf
  • After creating PlatformServices.ear with WDeploy Tool, the SP5 upgraded Version Fails with this error but the legacy SP3 version Works.
  • The following reasons have been eliminated but issue  persists -
    • Websphere cache - by deleting cache in temp folder and re-deploying
    • JSF Conflicts - as all Web Applications are set to use local/application class loader first (parent_last)
    • Tomcat behavior - The SP5 PlatformServices warfile works fine on Tomcat



SAP BusinessObjects XI3.1 SP5 with SAP Integration Kit
AIX 6.1
Websphere ND Clustered


SAP BusinessObjects Enterprise XI 3.1


XI3.1 Http 404 Error websphere7 upgrade SP3 SP5 websphere .PDF pdf instance , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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