SAP Knowledge Base Article - Preview

1713678 - Error: "Failed to open the connection" after changing a report connection to JDBC on the server, for a report created in Crystal Reports

Symptom

  • Error: "Failed to Open the Connection"
  • After customizing a report connection on the server, the report now fails.
  • In the Central Management Console (CMC), after changing the Database Configuration of a report to use a Custom Database logon information, and set it to use JDBC, the report fails with the error:  "Failed to Open the Connection"


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025
       
  • SAP BusinessObjects Business Intelligence platform 4.2
  • SAP BusinessObjects Business Intelligence platform 4.3
  • SAP BusinessObjects Business Intelligence platform 2025

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

  • Failed to open the connection, JDBC, Crystal Reports
, KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

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