SAP Knowledge Base Article - Public

1714230 - How to download Crystal Reports for Enterprise?

Symptom

  • Unable to find Crystal Reports for Enterprise download.
  • Where can we download Crystal Reports for Enterprise from?
  • Where are the latest Support Packs and Patches for Crystal Reports for Enterprise?
  • Where are the product updates, or product maintenance for Crystal Reports for Enterprise?
                   
  • Important Note 
    Crystal Reports for Enterprise will be removed from the next version of SAP BusinessObjects Business Intelligence, see the following SAP Knowledge Base Article for more details:  

     3032096 - Statement of direction for Crystal Reports and Crystal Reports for Enterprise        

Environment

  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2   
  • SAP Crystal Reports for Enterprise 4.3   

Resolution

  • Downloads for Crystal Reports for Enterprise installation and product updates are available on the SAP Download Software website, under the SAP BusinessObjects Business Intelligence Platform:
       
  • To download Crystal Reports for Enterprise 4.3:
        
    • Installations and Upgrades
      Full product installation.
           
      1. Go to the website: SAP Download Software
           
      2. Login with your SAP User ( S-User ID )      
      3. In SAP Download Software, under the tab: "INSTALLATIONS & UPGRADES", select:

        • By Category
        • Analytics Solutions
        • SBOP BUSINESS INTELLIGENCE PLATFORM (SBOP ENTERPRISE)       
        • SBOP BI PLATFORM (ENTERPRISE)
        • Select the desired product version.   ( For example: SBOP BI PLATFORM 4.3 )
        • Select the product version again.
        • CR FOR ENTERPRISE
            
      4. It will display a list of available downloads for Crystal Reports for Enterprise.
           
                                                              
    • Support Packs and Patches
      All the Support Packs and Patches can be used to update Crystal Reports for Enterprise, as well as to perform a full product installation.
             
      1. Go to the website: SAP Download Software
            
      2. Login with your SAP User ( S-User ID )
           
      3. In SAP Download Software, under the tab: "SUPPORT PACKAGES & PATCHES", select:
          
        • By Category
        • Analytics Solutions
        • SBOP BUSINESS INTELLIGENCE PLATFORM (SBOP ENTERPRISE)       
        • SBOP BI PLATFORM (ENTERPRISE)
        • Select the desired product version.   ( For example : SBOP BI PLATFORM 4.3 )
        • CR FOR ENTERPRISE                       ( For example : CR FOR ENTERPRISE 4.3 )
                        
      1. It will display a list of the available Support Packages and Patches to downloads for Crystal Reports for Enterprise.     
         
                     
  • To download Crystal Reports for Enteprise 4.1, 4.2 :  ( Unsupported Versions )
       
    • To download a version of Crystal Reports for Enterprise that is no longer supported:
      Important Note: There is no full product download for unsupported versions of Crystal Reports for Enterprise, only the latest product updates.
             
      1. Go to the website: SAP Download Software
              
      2. Login with your SAP User ( S-User ID )
          
      3. In SAP Software Downloads, under "SUPPORT PACKAGES & PATCHES", select:
           
        • Archived by Alphabetical Index (A-Z)

        •    
      4. In the page "Archive - B", scroll down, and select: 
            
        • SBOP BI PLATFORM (FORMER SBOP ENTERPRISE)
        • SBOP BI PLATFORM (ENTERPRISE)
        • Select the desired version.    ( For example: SBOP BI PLATFORM 4.2 )
        • CR FOR ENTERPRISE            ( For example: CR FOR ENTERPRISE 4.2 )     
               
      5. It will display a list of the available Support Packages and Patches to downloads for Crystal Reports for Enterprise.            

                 
  • Note:
    If you have any questions or issues downloading Crystal Reports for Enterprise, create a case under the component: XX-SER-FORME, and include any error you receive, or a screenshot if the package isn't available.

Keywords

SMP, Where is CRE?, Where is CR4Ent?, CRFE, CR4E, CR For Enterprise Go to the website: SAP Download Software , KBA , BI-RA-CRE , Crystal Reports for Enterprise , How To

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020