SAP Knowledge Base Article - Preview

1715483 - User is searchable, however user details are missing in Access Request Form

Symptom

While creating a request in using the Access request page, the user details (First name, Last name, Email, etc.) are not populating in the Access Request Form. All the user details fields are empty. However, the user id is searchable.


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Environment

GRC 10.0 / 10.1 / 12.0

Product

SAP Access Control 10.0 ; SAP Access Control 10.1 ; SAP Access Control 12.0

Keywords

LDAP search, LDAP configuration, user details , KBA , troubleshooting , GRC-SAC-ARQ , Access Request , Problem

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