Symptom
- Error when attempting to create a report off a Universe.
- Able to create a new report in Crystal Reports off the database used by the Universe.
- In the Universe Designer, it can connect successfully to the database used by the Universe.
- When attempting to create a new report off a Universe in Crystal Reports, it fails with the error:
"Unknown Database Connector Error.
Details: All the servers with CMS <SAP BusinessObjects BI Server Name>:<Port Number>,
cluster @<Cluster Name>, kind webiserver which host service <Service Name>, are down or disabled."
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Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020
Keywords
Crystal Report based on Universe, Unknown Database connector error, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-RA-WBI , Web Intelligence , Problem
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