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1717064 - Crystal Report publicationfails with "class incompatible with class (CRS 300003) (FBE60502)" error


  • Crystal Report publication fails with the following error

"Scheduling document job "<publication name>" (ID:<PUB ID>.) failed: class incompatible with class (CRS 300003) (FBE60502)"

  • Publication parameters
    • Source document: Crystal Report with a subreport
    • Dynamic recipients based on a simple Web Intelligence report
    • Personalisation based on dynamic recipients
    • Recipient delivery rules
  • Publication result:
    • Success for dynamic recipients who have data in the source document
    • Fail with the above error if any dynamic recipients without data in the source document are used
  • The source document can be run/scheduled successfully on its own, outside of the publication
  • Remove the subreport from the source document and the publication will run successfully with the same parameters




  • Business Intelligence BI4.0 SP2 FP2.9
  • Crystal Reports for Enterprise SP2 FP2.9


SAP BusinessObjects Business Intelligence platform 4.0


incompatible class, CR4E, publication, Crystal Report, subreport, delivery rules, dynamic recipients , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Bug Filed

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