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1718158 - Support Guidelines for OEM Partners

Symptom

OEM partners are responsible for providing support to their end-customers.

What are the guidelines for OEM partners working with SAP support on support cases?


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Keywords

OEM, partner, support, first line, support, case, embed, embedded, product, L1, L2, partnership , KBA , BI-BIP , Business intelligence platform , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ADS , ADS (Advantage Database Server) , BC-SYB-SQA , SQL Anywhere (on premise, on demand) , How To

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