1722282 - Intermittently cannot login to Crystal Report for Enterprise, QAAWS client or LiveOffice

• Try logging into Crystal report for enterprise, we get the below error:
  'Cannot connect to SAP BusinessObjects Enterprise at this time. Please try again later'
  
• In log files we see below error message:
  http://session.dsws.businessobjects.com/2007/06/01/login
  ID = S2
  message = login exception (Error: WSE 99998)
  cause exception = java.lang.NullPointerException
  cause ID =
  cause message = while trying to invoke the method java.lang.String.length() of an object loaded from local variable 's' 
  
  xmlns="">java.lang.NullPointerException: while trying to invoke the method java.lang.String.length() of an object loaded from local variable 's'
  at java.net.URLEncoder.encode(URLEncoder.java:188)
  at com.businessobjects.dsws.wsc.common.SessionIDHelper.createSessionID(SessionIDHelper.java:121)
  at com.businessobjects.dsws.session.SessionSkeleton.login(SessionSkeleton.java:754)
  at com.businessobjects.dsws.session.SessionMessageReceiverInOut.invokeBusinessLogic
  xmlns="">login exception (Error: WSE 99998)
• Intermittently, You may also get a java.lang.nullpointerexception error while logging into LiveOffice or QAAWS
  
  Live Office error :
  "An error occurred while logging on. (LO 02040)
  
  QaaWS error :
  Impossible to log 'username' on 'http://servername:8080/dswsbobje/services/Session'. login exception
  (Error: WSE 99998)
  
• The issue maybe temporarily resolved if the  application server is restarted (eg: Tomcat restart)
• However, the errors on QAAWS and Liveoffice client login can reoccur once an Xcelsius dashboard with QAAWS connections is accessed or opened in BI launchpad

SAP BusinessObjects Business Intelligence Platform BI 4.0 SP02

CR4E query webservice web service live office login java.lang.nullpointer exception ADAPT01639875 01639875 1639875 ADAPT01639876 1639876 01639876 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Bug Filed