SAP Knowledge Base Article - Public

1724969 - Migrated deski reports fail with the error: "SetPrompts failed (80004005)" , when scheduled.


  • Migrated deski reports from XIR2,SP4 to XI3.1,SP5 fail with error:"SetPrompts failed(80004005)' when scheduled.
  • These reports give the same error when refreshed from Infoview.


Business Objects Enterprise XI3.1,SP5

Business Objects Enterprise XIR2,SP4

Reproducing the Issue

1. Migrate a deski report with @prompts from XIR2,SP4 to XI3.1,SP5.

2. Schedule it from infoview.

3. It fails with error:"SetPrompts failed(80004005)".

4. Refresh the report from Infoview, ith throws the same error.

 Ex:@prompt('Prompt text, A,...)


The syntax used in @prompt for lovs was incorrect.

The alpha numeric values are not specified in single quotes. It worked fine in XIR2,SP4 and not in XI3.1.


Edit the @prompt definition to have the alpha numeric values in single quotes which is the documented usage.

Ex: @prompt("Prompt test",'A',..)


KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem


Crystal Reports 2008 V1