1730624 - Error session is closed WIS 30553 when opening Web Intelligence Report instances

• Error session is closed WIS 30553 when opening Web Intelligence Report instances
• In the trace for the Web Intelligence Processing Server (WIReportServer trace) one can see the following error messages:
  • **ERROR:cdzSessionFacade:unable to retrieve the InfoStore service. HRESULT : -2147024809 [SessionFacade.cpp;275]
  • **ERROR:WICDZ_i:open session has failed : [repo_proxy 13] SessionFacade::openSessionISInfoStore object has not been retrieved(Cannot create object CrystalEnterprise.InfoStore.(hr=#0x80070057) [kdgWICDZ_i_private.cpp;3137]
  • **ERROR:WICDZ_i:initInstance:Invalid webi session id:NSSBOPROD04:6400@71641JqKx6bfBBFB1jByX71640JJ4XKSPitERB1CYG70925QRF0G1YGRY0Q3Tun [kdgWICDZProc.cpp;323]
  • ct_cdz_error_context:[Cdztools Error Trace:BEGIN]
    ct_cdz_error_context:PREFIX:ERR
    ct_cdz_error_context:COMPONENT:WIS
    ct_cdz_error_context:ERRORCODE:30553
    ct_cdz_error_context:ERRORTYPE:USER
    ct_cdz_error_context:MESSAGE: session is closed.
    ct_cdz_error_context:BORESULT:5
    ct_cdz_error_context:MODULENAME:WICDZServer
    ct_cdz_error_context:FILENAME:kdgWICDZProc.cpp
    ct_cdz_error_context:LINEPOSITION:330
    ct_cdz_error_context:DPNAME:
    ct_cdz_error_context:DPLONGNAME:
    ct_cdz_error_context:DPID:
    ct_cdz_error_context:COMMANDNAME:
    ct_cdz_error_context:COMMANDID:
    ct_cdz_error_context:[Cdztools Error Trace:END]
    WICDZ_i:Error stream count:344
    *ERROR:WICDZ_i:Error stream : <ERRORS>
  • <ERROR COMPONENT="WIS" ERRORCODE="30553" ERRORTYPE="USER" MESSAGE=" session is closed." PREFIX="ERR">
    <DEBUGINFO BORESULT="5" FILENAME="kdgWICDZProc.cpp" LINEPOSITION="330" MODULENAME="WICDZServer"/>
    <REQUESTINFO COMMANDID="" COMMANDNAME="" DPID="" DPLONGNAME="" DPNAME=""/>

• Web Intelligence
• SAP Business Objects XI 3.1 SP5
• Windows 2008 Server

WPS, WIReportServer, cache, WIS 30553 opening Webi reports session closed error , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem