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SAP Knowledge Base Article - PublicSymptom
You are not able to release a customer invoice in a golden tax relevant scenario.
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Document view.
- Show All Documents and Find ABC (ABC represents the ID of the invoice).
- Edit and Release the invoice.
The following Error occurs : Release not possible for invoice ABC; locked for golden tax.
Cause
The relevant Golden Tax invoice is not complete, hence the system does not allow the invoice to get released. This is the expected system behavior.
Resolution
Please follow the steps below to complete the golden tax invoice:
- Go to the Customer Invoicing work center.
- Go to the Golden Tax Invoice view.
- Show Requested Invoices and choose Go button.
- Select the invoice ABC (ABC represents the ID of the customer invoice).
- Select the button Upload in the resulting screen, select the option Add File.
- Save the file to be uploaded to local desktop and attach this file (Ideally you can download this file to your desktop before cancelling the golden tax invoices in the government system).
- Select the Save button in the Golden Tax Attachments screen and then Close.
- The status of the invoices changes to Completed.
It should be now possible to release the above customer invoice in the Invoice Documents view under Customer Invoicing work center.
Business ByDesign also supports the cancelation of the Golden Tax Invoice, In case the you want to cancel the golden tax then follow the steps provided below:
- After releasing the invoice ABC, cancel it in Business ByDesign system.
- Now go to Golden Tax Invoices view, the above invoice would have the status Open for Cancelation.
- Select the above invoices and choose button Request Cancelation.
- The status of the above invoices changes to Cancelation Requested.
- Now select the above invoices and choose Upload button.
- In the resulting screen, select the Add File button and now upload the invoice.
- Select the Save button in the above screen and close the screen.
- The status of the above invoices would change to Cancelation Completed.
The cancelation of Golden tax invoices is completed in Business ByDesign system.
Keywords
KBA , AP-CI-CI-GLO , Cross-Country Extensions , SRD-CRM-INV , Customer Invoicing , How To
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