Symptom
Database error: (CS) "Unable to connect to the InfoStore" (IES 10901), received when opening dashboards.
Environment
- Dashboard Design 4.0
- Dashboard Design 4.1
- Dashboard Design 4.2
Reproducing the Issue
- Create a universe based on BeX query.
- Create a query in QAAWS on this Universe.
- Create a dashboard in Dashboard Design using QAAWS connection and preview it.
Cause
This is a Backend issue. Sometimes the infostore cannot update the CUID in the reporsitory.
Resolution
-Edit universe connection to "Disconnect after each transaction" by the following steps:
- Log into Designer.
- Open the universe.
- Select File > Parameters.
- Click Edit button.
- Click Next.
- Set Connection Pool Mode to "Disconnect after each transaction".
- Click Next.
- Click Finish.
- Save the universe and Export to Repository.
-Login to Central Mangement Console and add –requesttimeout 3600000 and –nocrheapalloc at the command line of the webi processing server and restart the server.
Keywords
Database error, IES 10901,dashboard. , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1