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SAP Knowledge Base Article - PreviewSymptom
In SAP CRM Interaction Center (IC), when an Interaction Record is created automatically by ending the interaction, it is appearing as an appointment under "My Appointments Today" in home page.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
CRMC_ACT_CATEGOR, F (appointment) , CL_CRMCMP_G_TODAYSAPPTMNT_IMPL, CRMCMP_GS_WC/TodaysApptmnt , KBA , CRM-IC-INR , Interaction Record , CRM-BTX-ACT , Activity Management , How To
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